Effective Date: May 21, 2025

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1. Introduction

Dover Port-A-John (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.doverportajohn.com or engage with our services.

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2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Service Details: Information related to the rental or inquiry of our portable sanitation units, including event dates and locations.
• Payment Information: Billing details necessary to process transactions.
• Website Usage Data: IP address, browser type, operating system, and browsing behaviour on our website.  

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3. How We Use Your Information

We use the collected information to:

• Provide and manage our services.
• Process transactions and send related information.
• Respond to inquiries and provide customer support.
• Improve our website and services.
• Send promotional communications, if you have opted in.  

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4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our business, such as payment processors and IT service providers.
• Legal Requirements: When required by law or to protect our rights and safety.

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5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

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6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for marketing communications.
• Request deletion of your personal information, subject to legal obligations.  

To exercise these rights, please contact us at info@doverportajohn.com or call (519) 354-5343.

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7. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that some parts of the website may not function properly without cookies.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

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9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with the effective date.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Dover Port-A-John

7646 Creek Line

Chatham, ON N7M 5J7

Email: info@doverportajohn.com

Phone: (519) 354-5343